If the troubleshooting steps are unable to get the black ink to resume printing, then I would advise contacting HP Tech Support about this printer as it would still be under the original factory warranty, being that you purchased it less than 6 months ago. Remove each ink cartridge and clean the contacts with a cloth. If the above step doesn’t work, open the cover of your printer and then unplug it from the electrical outlet. Run the Clean Printhead function from your computer. I would also advise taking a look at the troubleshooting document linked below. Here’s a quick rundown of how you can clean your printer head from the HP experts: 1. Select the Tools submenu and perform the "Align Printer" option. Have you tried performing the Printhead Cleaning utility built into the Setup > Tools menu of the printer? I would advise running all 3 levels to try and force any clogged ports open in the printhead.Īs well, does the printer pass or fail when performing the automatic printhead alignment process? Press the Wrench in the top right of the touch display to access the Setup menu. Click here for the steps to perform an Ink System Reset. HP Photosmart 7525 e-All-in-One Printer Troubleshooting Support Home Products Software and Drivers Diagnostics Contact Us Business Support My HP Account Search all support Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update' Already have an HP account Select from the products you own. This will ensure the contacts are clean and secure in the printer. The first step I would perform if the printer isn't printing black, even after changing the black cartridge, is an Ink System Reset.
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